Technical Support

Job Description:
As a Technical Support Executive, you will provide high value implementation and support to our largest enterprise customers.
You will need to love solving tricky problems, moving fast and working proactively with customers. You will deliver value to customers by helping them get the most out of their our service.

Responsibilities:

  • Apply expert knowledge of Digital product
  • Provide premium implementation and technical support to SAAS application/ WordPress largest customers
  • Plan, design, install, maintain and troubleshoot WordPress
  • Answer difficult technical questions, solve technical problems and suggest appropriate workarounds
  • Provide quick and accurate handling of support interactions – support forums & email
  • Maintain the documentation related to the use of our product for our international customers in English

Qualifications:

  • 1 +yrs. experience in customer focused role – post-sales technical support
  • Ease of Customer contact and ability to help them solve problem
  • Experience with SaaS technology and knowledge of HTML, JS, CSS
  • Experience configuring, updating and supporting software solutions in a multi-location environment
  • Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
  • Interest in Social and Digital Media (Twitter, Facebook, Instagram, Chat, Instant Messaging,…)
  • Self-motivated with the ability to dive right in, be effective and make a difference
  • Degree in Technical documentation and communication

Detailed Missions:

  • Support for direct clients and partners
  • Incident management and customer communications
  • Project management on limited perimeter
  • Consulting & client reassurance
  • Technical writing – Documentation & Knowledge Base maintenance and update
  • Client training
  • Internal support
  • Support Quality
  • Assurance Training

Job Location*
Remotely – Preferred Outside India

Shift Time*
Day Shift, Remotely – USA, US Candidates

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